Frequently Asked Questions

At Poster & Paw, we offer our customers unique pet portraits in seven different styles. Our illustrators draw your pet in a tasteful way that makes your poster unique to you and your pet. Our vision is that a pet portrait from Poster & Paw is something that can be hung on every wall in every animal lover's home.

It is super easy! You just upload your photo to us and our talented illustrators will make a unique and beautiful illustration of your pet!

3 simple steps

1) Choose the style and size you like.

2) Write your text (name or similar according to your wishes).

3) Upload a photo of your pet and complete your order.

Our artist draws the illustration based on your photo (usually within 3 days). Then we'll send you a preview of the illustration via email. If you'd like, you can request adjustments to be made before we print and frame your portrait.

If (for any reason) you are not satisfied with the illustration, we will give you a full refund. You can get in touch with us at hello@posterandpaw.com.au

If you have any questions just write to us in the chat (see bottom right corner) or email us at hello@posterandpaw.com.au usually respond within 1 hour.

Yes, we can illustrate your whole fur family in one illustration, just choose to add additional pets in the dropdown below the frames on the order pages. You don't even need them to be in one photo :) If you have more than 4 please contact us.

We currently offer A4 (210x297mm), A3 (297x420mm), A2 (420x594mm) and A1 (594x841mm). Are you looking for a different size? Get in touch with us via chat or hello@posterandpaw.com.au will do everything to meet your wishes!

We cooperate with an Australian local printing company, which means that we can offer environmentally friendly ink and paper. The paper is of high quality - thick and durable matt paper with a weight of 250gsm. This means that all our posters have deep colours that last for many years.

Your poster (and frame) is delivered in sturdy packaging that protects the poster.

Using our sleek, lightweight frames, your portrait will not sag, fray or tear and your image will continue to look good for years to come. There is no glass and no reflections which show off your images to the max. The portrait sits snuggly up to the rim so your images won’t be obscured by the frame.

Hanging is a cinch with these lightweight, low profile aluminium frames. Available in 3 colours (natural anodised, white or black), the frames are 28mm deep with a 2mm edge around the image.

We illustrate dogs, cats, horses, rabbits - Whatever you want really!

You can choose to write you pets name on the portrait and some additional text like their date of birth, it's entirely up to you. If you do not want to write anything, simply leave the text fields blank. Your poster will be at least as nice without any text!

If you do not find the product you are looking for (e.g. style or color), we are more than happy to accept suggestions/requests from you. Get in touch with us via the chat or via hello@posterandpaw.com.au will try to meet your wishes as best we can!

Yes! You can find it in the menu under "Gift cards". The gift card is delivered via email.

Yes, we'll send you a preview before we print usually in 2-3 business days

It usually takes our illustrator 2-3 days to make the portrait (more in peak times). We will notify you via email when the preview is ready and you will have an opportunity to approve it or request changes.

If you have not received your preview by 3 working days please check your junk/spam mail.

Yes, we can do a new illustration from a new photo for an additional $30.00. Please contact us on hello@posterandpaw.com.au.

The delivery time is 3-5 working days metro areas (excluding WA) and 5-10 working days for areas outside metropolitan areas and WA. You'll receive the tracking code when your order is dispatched.

100% Happiness Guarantee.

For us at Poster & Paw, the most important thing is that our customers and their fur kids are happy. We try to be as accommodating as possible to find a solution that you feel satisfied with. We offer refunds if you have not been satisfied for any reason. 

If you have questions about returns or issues, you are more than welcome to contact us via hello@posterandpaw.com.au and we will get back to you as soon as we can.